FAQ

Frequently Asked Questions

What affects the prices of the products?
  • Thickness
  • Length
  • Width
  • Mineral grains
  • Product testing
  • Finish
  • Etc.

Our most popular products stand to be the LVP/LVT. The durability of the product is fantastic. Many customers appreciate how it proves to be 100% waterproof, and holds up well with pets.

We do sell remnant pieces from previous jobs at a reduced price! Our remnant stock is limited in quantity and changes frequently. Remnants include luxury vinyl sheet, carpet, t-moulding, reducers, and more.

It usually takes around 1-2 weeks for an order to come in. However, during these unprecedented times, we have experienced some delays on certain products. For more accurate information, ask our warehouse manager for specific wait times.

  1. Items must be returned within 60 days of the original purchase date of your order. This applies to stock items.
  2. The product must be in its original packaging and in the same condition as when it was picked up.
  3. The product must not have been opened or damaged in any way.
  4. Custom cut products can not be returned.
  5. Once we have received back the items and validated the above conditions, your refund will be processed.

Yes, we do! Bert Vis Flooring installers are professional and have a lot of experience in what they do.

Please contact us or request an installation estimate during checkout. We’ll contact you to schedule an install date. 

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